退款政策

At VacBrew, we strive to ensure you love your coffee-making experience with our products. If you’re not completely satisfied with your purchase, we’re here to help with a clear and straightforward return process. This policy outlines the terms for returns and refunds for items purchased directly from our Shopify store at www.vacbrewcoffee.com. Please review the details below to understand your options.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Purchase Source: The item must have been purchased directly from www.vacbrewcoffee.com. Items purchased through third-party retailers or marketplaces are subject to the respective vendor’s return policy.

  • Timeframe: Returns must be initiated within 30 days of the delivery date. The delivery date is based on the tracking information provided by the carrier.

  • Condition: The item must be unused, in its original condition, and in the original packaging. This includes all accessories, manuals, and parts included with the purchase.

  • Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation email or order number) is required to process a return.

  • Exclusions: The following items are non-returnable:

    • Perishable goods, such as coffee beans or ground coffee.

    • Items marked as “Final Sale” at the time of purchase.

    • Products that are intimate, sanitary, or hazardous (e.g., used coffee filters or cleaning solutions).

    • Gift cards or digital products.

    • Items damaged or missing parts due to customer mishandling or reasons not due to VacBrew’s error.

Return Options

We offer the following options for eligible returns:

  • Full Refund: A full refund to the original payment method, minus any non-refunded shipping costs (see “Shipping Costs” below).

  • Exchange: An exchange for a different size, color, or model of the same or a similar product, subject to availability. If the exchanged item is of higher value, you will be responsible for the price difference.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email Us: Send an email to info@fosahome.com with the following details:

    • Your order number (found in your order confirmation email).

    • A brief explanation of the reason for the return (e.g., “defective item,” or “wrong item shipped”).

    • Clear photos of the item, including the product, packaging, and any visible defects or damage (if applicable).

  2. Await Approval: Our team will review your request within 2-3 business days and respond with approval and further instructions, including a return shipping label if applicable.

  3. Package and Ship: Securely package the item in its original packaging, include the proof of purchase, and attach the provided shipping label (if sent). Drop off the package at the designated carrier location.

  4. Confirmation: Once we receive and inspect the returned item, you’ll receive an email notification confirming the return and detailing the refund, or exchange.

Note: For defective or incorrect items, please include photos and contact us within 48 hours of delivery to expedite the process.

Shipping Costs

  • VacBrew’s Responsibility: If the return is due to our error (e.g., defective product, incorrect item shipped), VacBrew will cover the cost of return shipping.

  • Customer’s Responsibility: For returns due to buyer’s remorse or other non-error reasons, you are responsible for the return shipping costs. The original shipping cost (if applicable) is non-refundable and may be deducted from your refund.

  • High-Value Items: For items valued over $75 USD, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item without tracking.

Processing Time

  • Inspection: Once we receive your return, we will inspect the item within 3-5 business days to confirm it meets our eligibility criteria.

  • Refund Issuance: Refunds to the original payment method or issuance typically take 5-10 business days after inspection, depending on your payment provider. You’ll receive an email confirmation once the refund is processed.

  • Exchanges: Exchange items will be shipped within 3-5 business days of receiving the returned item, subject to availability.

Special Circumstances

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at info@fosahome.com with photos of the item and packaging. We’ll provide a prepaid return label and process a replacement or refund at no additional cost.

  • International Returns: International customers are responsible for return shipping costs unless the return is due to our error. Additional duties or taxes incurred during return shipping are also the customer’s responsibility. Processing times for international returns may vary due to customs procedures.

Contact Us

If you have questions or need assistance with your return, our team is here to help:

  • Email: info@fosahome.com 

  • Phone: +852 2497 5515

  • Address: C/ Juan Abello Pascual 2, Casa 1-12 28280 San Lorenzo de El Escorial, Spain

Displaying Our Policy

Our return policy is linked in the footer of our checkout pages, on product pages, and in our website’s FAQ section for easy access. We recommend reviewing this policy before completing your purchase.

Legal Notes

This policy applies only to purchases made through www.vacbrewcoffee.com. If you’re shopping through other sales channels (e.g., Amazon, eBay), their respective return policies apply. VacBrew reserves the right to refuse returns that do not comply with this policy. For additional legal guidance, consult a local law expert to ensure compliance with regional regulations.

Thank you for choosing VacBrew. We’re committed to making your coffee-making journey exceptional, and we appreciate your trust in us!