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Welcome to VacBrew (vacbrewcoffee.com), an online store powered by Shopify. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By visiting our website, creating an account, or making a purchase, you agree to these Terms, our Privacy Policy, and any other policies referenced herein. These Terms apply to all users, including visitors, customers, and others who access our Services.

2. Eligibility

You must be at least 16 years old to use our Services. By using our Services, you represent that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using our Services on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

To make a purchase or access certain features, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.

  • Maintain the security of your account by keeping your password confidential.

  • Notify us immediately of any unauthorized use of your account at info@fosahome.com.

  • Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if we suspect fraudulent, unauthorized, or illegal activity.

4. Orders and Payments

4.1 Placing Orders

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud.

  • Product descriptions, images, and prices are for informational purposes and may not always be accurate. We will notify you of any discrepancies before fulfilling your order.

4.2 Pricing and Payment

  • All prices are listed in USD and exclude applicable taxes, shipping, and handling fees unless otherwise stated.

  • You agree to pay the total amount displayed at checkout, including taxes and shipping fees.

  • Payments are processed securely through Shopify’s payment gateway. We accept credit/debit cards, PayPal, etc.

  • If we cannot process your payment, your order may be canceled, and you will be notified.

4.3 Order Confirmation

  • Upon placing an order, you will receive an email confirmation. This does not guarantee order acceptance but confirms receipt of your order.

  • We will notify you when your order is accepted and shipped.

5. Shipping and Delivery

  • We ship internationally. Shipping times and costs are provided at checkout.

  • Delivery dates are estimates and not guaranteed. We are not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., customs delays, natural disasters).

  • Risk of loss and title for products pass to you upon delivery to the shipping carrier.

6. Returns and Refunds

  • Our return and refund policy is outlined at return policy page. Please review it before making a purchase.

  • To initiate a return, contact us at info@fosahome.com within 30 days of receiving your order.

  • Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned product.

  • Products must be returned in their original condition, unused, and with all packaging and accessories.

7. User Conduct

You agree not to:

  • Use our Services for any unlawful or unauthorized purpose.

  • Attempt to interfere with, hack, or disrupt our website or servers.

  • Post or transmit false, misleading, or harmful content, including reviews or feedback.

  • Violate any third-party rights, including intellectual property rights.

We reserve the right to terminate your access to our Services for violating these Terms.

8. Intellectual Property

  • All content on our website, including text, images, logos, product designs, and trademarks (collectively, “Content”), is owned by VacBrew or its licensors and protected by copyright, trademark, and other intellectual property laws.

  • You may not reproduce, distribute, modify, or create derivative works of our Content without prior written consent.

  • Limited License: You are granted a non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes, subject to these Terms.

9. Third-Party Services

  • Our Services are powered by Shopify, and certain features (e.g., payments, analytics, or advertising) may involve third-party providers, such as Google and Meta for ad conversion tracking. These providers operate under their own terms and privacy policies, which we encourage you to review.

  • We are not responsible for the performance or practices of third-party services.

10. Limitation of Liability

  • To the fullest extent permitted by law, VacBrew, its affiliates, and their respective officers, directors, employees, or agents are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of profits, data, or goodwill.

  • Our total liability for any claim related to our Services or products shall not exceed the amount you paid for the product or service giving rise to the claim.

  • We do not guarantee that our Services will be uninterrupted, error-free, or free from viruses or other harmful components.

11. Disclaimers

  • Product Warranties: Products are provided “as is” unless otherwise stated in our warranty policy. We do not provide implied warranties of merchantability or fitness for a particular purpose, except as required by law.

  • Website Accuracy: While we strive to ensure accuracy, we do not guarantee that product descriptions, prices, or other content on our website are error-free.

12. Indemnification

You agree to indemnify and hold harmless VacBrew, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or losses arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

13. Termination

  • We may suspend or terminate your access to our Services at our discretion, with or without notice, for reasons including violation of these Terms, fraudulent activity, or inactivity.

  • You may terminate your account at any time by contacting us at info@fosahome.com.

14. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

  • Any disputes arising from these Terms or your use of our Services will be resolved through binding arbitration in Hong Kong, in accordance with the rules of the Hong Kong International Arbitration Centre (HKIAC). You waive your right to participate in class action lawsuits.

  • Exceptions: Claims that qualify for small claims court or involve intellectual property disputes may be resolved in the courts of Hong Kong.

15. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on our website with a revised “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.

16. Force Majeure

VacBrew is not liable for any failure to perform its obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or governmental actions.

17. Contact Us

For questions, concerns, or to report violations of these Terms, please contact us at:

VacBrew
Email: info@fosahome.com 

For Shopify-related inquiries, refer to Shopify’s Terms of Service at https://www.shopify.com/legal/terms.

Thank you for choosing VacBrew. We look forward to providing you with exceptional coffee products and services.