At VacBrew, we’re dedicated to delivering your coffee-making essentials promptly and reliably. This shipping policy outlines the details for orders placed through our Shopify store at www.vacbrewcoffee.com. Please review the information below to understand our shipping process, costs, and delivery expectations.

Order Processing

• Processing Time: Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays) from the time of purchase. Orders placed after 12 PM EST or on weekends/holidays will be processed the next business day.

• Order Confirmation: You’ll receive an email confirmation with your order details and estimated delivery date once your order is processed.

• In-Stock Items: Most items, such as VacBrew, and other accessories, are shipped from our warehouse within the processing timeframe. If an item is out of stock, we’ll notify you via email with an updated shipping timeline.

Shipping Destinations

• International Shipping: We offer shipping to select international destinations. Available countries are listed at checkout. If your country isn’t listed, contact us at info@fosahome.com to inquire about shipping options.

• Restrictions: We cannot ship to PO boxes, APO/FPO addresses, or certain restricted regions due to carrier limitations or local regulations. Please provide a valid physical address at checkout.

Shipping Methods and Costs

• Carriers: We partner with trusted carriers such as USPS, FedEx, UPS, and DHL (for international orders) to ensure reliable delivery.

• Shipping Rates: Shipping costs are calculated at checkout based on the order weight, dimensions, destination, and selected shipping method. Rates are displayed before you complete your purchase.

  • International Shipping: Costs vary by country and are subject to additional duties, taxes, or customs fees (see “International Shipping” below).              

• Shipping Options: At checkout, you can choose from the following methods (availability varies by location):

  • Priority International: 5-10 business days for select international destinations.

   

Delivery Expectations

• Delivery Time: Estimated delivery times begin after the order has been processed and shipped. You’ll receive a tracking number via email once your order ships.

• Tracking: All orders include tracking information. You can track your package via the link in your shipping confirmation email.

• Delays: While we strive to meet estimated delivery times, delays may occur due to weather, holidays, carrier issues, or customs processing for international orders. We’ll keep you updated if delays are anticipated.

• Partial Shipments: If your order contains multiple items and one is out of stock, we may ship available items first and the remaining items separately at no additional cost. You’ll be notified if this occurs.

International Shipping

• Duties and Taxes: International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. These fees are determined by the destination country’s customs service and are not included in the shipping cost or product price.

• Customs Clearance: International orders may require additional time for customs processing. VacBrew is not responsible for delays caused by customs.

• Documentation: We provide all necessary documentation for international shipments, including commercial invoices. Ensure your contact information is accurate to avoid delays.

• Currency: All prices on our website are in USD. Your payment provider may apply currency conversion fees, which are your responsibility.

Shipping Issues

• Lost or Stolen Packages: If your package is marked as delivered but you haven’t received it, contact us at info@fosahome.com within 7 days of the delivery date. We’ll work with the carrier to investigate and may offer a replacement or refund if the package is confirmed lost.

• Damaged or Incorrect Items: If your order arrives damaged or contains incorrect items, please email info@fosahome.com within 48 hours of delivery with your order number, a description of the issue, and photos of the item and packaging. We’ll arrange a replacement or refund as per our Return Policy.

• Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer or refusal to pay customs fees, we’ll issue a refund minus the original and return shipping costs. Alternatively, we can reship the order upon payment of additional shipping fees.

Special Considerations

• Gift Orders: If shipping to a different address for a gift, please verify the recipient’s address at checkout. Gift orders follow the same shipping and return policies.

• Bulk Orders: For large or wholesale orders, contact info@fosahome.com for custom shipping quotes and timelines.

• Holiday Shipping: During peak seasons (e.g., Black Friday, Christmas), processing and delivery times may be extended. We’ll provide cutoff dates for holiday delivery on our website.

Contact Us

For any shipping-related questions or concerns, our team is here to help:

• Email: info@fosahome.com

• Phone: +852 2497 5515

Displaying Our Policy

Our shipping policy is linked in the footer of our website, on product pages, and in our FAQ section for easy access. We recommend reviewing this policy before completing your purchase.

Legal Notes

This policy applies only to orders placed through www.vacbrewcoffee.com. Shipping policies for third-party retailers or marketplaces may differ. VacBrew is not responsible for delays or issues caused by carriers, customs, or incorrect information provided by the customer. For additional legal guidance, consult a local law expert to ensure compliance with regional regulations.

Thank you for choosing VacBrew. We’re excited to bring the joy of coffee to your doorstep!

At VacBrew, we strive to ensure you love your coffee-making experience with our products. If you’re not completely satisfied with your purchase, we’re here to help with a clear and straightforward return process. This policy outlines the terms for returns and refunds for items purchased directly from our Shopify store at www.vacbrewcoffee.com. Please review the details below to understand your options.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Purchase Source: The item must have been purchased directly from www.vacbrewcoffee.com. Items purchased through third-party retailers or marketplaces are subject to the respective vendor’s return policy.

• Timeframe: Returns must be initiated within 30 days of the delivery date. The delivery date is based on the tracking information provided by the carrier.

• Condition: The item must be unused, in its original condition, and in the original packaging. This includes all accessories, manuals, and parts included with the purchase.

• Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation email or order number) is required to process a return.

• Exclusions: The following items are non-returnable:

  • Perishable goods, such as coffee beans or ground coffee.

  • Items marked as “Final Sale” at the time of purchase.

  • Products that are intimate, sanitary, or hazardous (e.g., used coffee filters or cleaning solutions).

  • Gift cards or digital products.

  • Items damaged or missing parts due to customer mishandling or reasons not due to VacBrew’s error.

Return Options

We offer the following options for eligible returns:

• Full Refund: A full refund to the original payment method, minus any non-refunded shipping costs (see “Shipping Costs” below).

• Exchange: An exchange for a different size, color, or model of the same or a similar product, subject to availability. If the exchanged item is of higher value, you will be responsible for the price difference.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Email Us: Send an email to info@fosahome.com with the following details:

   • Your order number (found in your order confirmation email).

   • A brief explanation of the reason for the return (e.g., “defective item,” or “wrong item shipped”).

   • Clear photos of the item, including the product, packaging, and any visible defects or damage (if applicable).

2. Await Approval: Our team will review your request within 2-3 business days and respond with approval and further instructions, including a return shipping label if applicable.

3. Package and Ship: Securely package the item in its original packaging, include the proof of purchase, and attach the provided shipping label (if sent). Drop off the package at the designated carrier location.

4. Confirmation: Once we receive and inspect the returned item, you’ll receive an email notification confirming the return and detailing the refund, or exchange.

Note: For defective or incorrect items, please include photos and contact us within 48 hours of delivery to expedite the process.

Shipping Costs

• VacBrew’s Responsibility: If the return is due to our error (e.g., defective product, incorrect item shipped), VacBrew will cover the cost of return shipping.

• Customer’s Responsibility: For returns due to buyer’s remorse or other non-error reasons, you are responsible for the return shipping costs. The original shipping cost (if applicable) is non-refundable and may be deducted from your refund.

• High-Value Items: For items valued over $75 USD, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item without tracking.

Processing Time

• Inspection: Once we receive your return, we will inspect the item within 3-5 business days to confirm it meets our eligibility criteria.

• Refund Issuance: Refunds to the original payment method or issuance typically take 5-10 business days after inspection, depending on your payment provider. You’ll receive an email confirmation once the refund is processed.

• Exchanges: Exchange items will be shipped within 3-5 business days of receiving the returned item, subject to availability.

Special Circumstances

• Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at info@fosahome.com with photos of the item and packaging. We’ll provide a prepaid return label and process a replacement or refund at no additional cost.

• International Returns: International customers are responsible for return shipping costs unless the return is due to our error. Additional duties or taxes incurred during return shipping are also the customer’s responsibility. Processing times for international returns may vary due to customs procedures.

Contact Us

If you have questions or need assistance with your return, our team is here to help:

• Email: info@fosahome.com 

• Phone: +852 2497 5515

Displaying Our Policy

Our return policy is linked in the footer of our checkout pages, on product pages, and in our website’s FAQ section for easy access. We recommend reviewing this policy before completing your purchase.

Legal Notes

This policy applies only to purchases made through www.vacbrewcoffee.com. If you’re shopping through other sales channels (e.g., Amazon, eBay), their respective return policies apply. VacBrew reserves the right to refuse returns that do not comply with this policy. For additional legal guidance, consult a local law expert to ensure compliance with regional regulations.

Thank you for choosing VacBrew. We’re committed to making your coffee-making journey exceptional, and we appreciate your trust in us!